Persilient Company
Delta Air Lines: Navigating Success through Customer-Centric Excellence
Delta has a strong commitment to putting customers first.
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Persilient Company
- Sep 18
- 1 min
Mapping Scenarios for Exceptional Customer Experience
Map out every possible scenario with clients to make sure that the service level meets or exceeds expectations.
Persilient Company
- Sep 18
- 1 min
Are Automated Responses What Customers Really Want?
Automated responses, or robocalls, actually defeat the thought of speaking to a live representative.
Persilient Company
- Sep 18
- 1 min
Balancing AI in Customer Service: Leveraging Technology for Enhanced Customer Experience
AI by itself can be a good thing as long as it's restricted to certain things.
Persilient Company
- Sep 18
- 1 min
Preventing Profit Erosion
When customers leave, profit margins decline.
Persilient Company
- Sep 11
- 1 min
Competitive Advantage through Knowledge
"The only source of competitive advantage in the future will be the knowledge that an organization contains and an organization's ability to
Persilient Company
- Sep 11
- 1 min
The Vital Role of Customer Service in the Total Customer Offering
Great customer service is a very important ingredient of the total customer offering, which is why whenever a product or service is...
Persilient Company
- Sep 7
- 1 min
Customer Value: The Path to Exceptional Service and Long-term Profitability
The key aspect is for the organization to produce an honest profit in its dealings with its customers.
Persilient Company
- Sep 6
- 1 min
A Solution to the Phone Tree Dilemma
The inherent problem with phone trees is that they almost always create unpleasant surprises.
Persilient Company
- Sep 6
- 1 min
Volume of customer need for information and service
Customers must have a channel where they can reach out effortlessly and get assistance.
Persilient Company
- Sep 6
- 1 min
The Heart of Customer Relationships
It is highly encouraged to build a certain connection with your customers or clients, as they can become a great source of referrals for you
Persilient Company
- Sep 6
- 1 min
Unlocking Customer Conversations
As noted in previous posts, it is better to hear from the customer than not.
Persilient Company
- Aug 31
- 1 min
Strategic Customer Insight: Beyond Identification to Continuous Engagement
Strategic customer analysis demands moving beyond choosing the most important customers.
Persilient Company
- Aug 31
- 1 min
Evolution of Excellence: How Customer Priorities Shape Business Success
The undisputed leader of the automotive industry.
Persilient Company
- Aug 31
- 1 min
Customer Satisfaction Strategies
The main objective is to keep the customer satisfied, happy, or, better yet, excited.
Persilient Company
- Aug 31
- 1 min
The Art of Service Recovery Training
the rule of thumb is that it is five times more expensive to gain a new customer than to retain an existing one.
Persilient Company
- Aug 31
- 1 min
The Customer's Verdict: Elevating Service from Satisfactory to Excellent
To be fully perceived and recognized, customer service needs to be excellent.
Persilient Company
- Aug 31
- 1 min
The Stew Leonard's Saga: Building a $400 Million Empire Through Customer-Centric Excellence
The heart of Stew Leonard's business philosophy lies in the profound value they place on customer experience.
Persilient Company
- Aug 31
- 1 min
Unmatched Customer Service Quality at Affordable Rates
The challenge is to provide cost-effective services that meet or exceed customer expectations.
Persilient Company
- Aug 31
- 1 min
The Amplified Impact of Authenticity: Word of Mouth and Exceptional Service in the Digital Age
Every happy customer becomes a brand ambassador,
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