Customers who have a good experience remain loyal and attract more customers through Word of mouth.

Small businesses should choose a firm that gives them a cost-benefit advantage without compromising the excellence of the service

For small businesses, every customer matters.

Customer service is the direct link between your customers and your business.

Superior customer service is one of the facets of maintaining competence in a fragmented industry.

The company is losing one out of every five silently dissatisfied customers to competitors.

Valuable contacts are those that, if handled well, will increase loyalty, sales, and WOM (Word-of-Mouth) value.

"The best advertising is done by satisfied customers." -Philip Kotler

Unless businesses make it easy for customers to provide a suggestion or complain, most will not bother

A good service system is not just satisfying; it efficiently creates an emotional connection, prevents future problems, and fosters positive

Have you considered the lifetime value of your customer or client?

Businesses are risking a shocking $494 billion in revenue by doing customer care the wrong way

You should never be questioned about your integrity; do everything to mitigate it.