Persilient CompanySep 18, 20231 minMapping Scenarios for Exceptional Customer ExperienceMap out every possible scenario with clients to make sure that the service level meets or exceeds expectations.
Persilient CompanySep 18, 20231 min Are Automated Responses What Customers Really Want?Automated responses, or robocalls, actually defeat the thought of speaking to a live representative.
Persilient CompanySep 18, 20231 minBalancing AI in Customer Service: Leveraging Technology for Enhanced Customer ExperienceAI by itself can be a good thing as long as it's restricted to certain things.
Persilient CompanySep 18, 20231 minPreventing Profit ErosionWhen customers leave, profit margins decline.