Map out every possible scenario with clients to make sure that the service level meets or exceeds expectations.

Automated responses, or robocalls, actually defeat the thought of speaking to a live representative.

AI by itself can be a good thing as long as it's restricted to certain things.

When customers leave, profit margins decline.

"The only source of competitive advantage in the future will be the knowledge that an organization contains and an organization's ability to

Great customer service is a very important ingredient of the total customer offering, which is why whenever a product or service is...

The key aspect is for the organization to produce an honest profit in its dealings with its customers.

The inherent problem with phone trees is that they almost always create unpleasant surprises.

Customers must have a channel where they can reach out effortlessly and get assistance.

It is highly encouraged to build a certain connection with your customers or clients, as they can become a great source of referrals for you

As noted in previous posts, it is better to hear from the customer than not.

Strategic customer analysis demands moving beyond choosing the most important customers.

The undisputed leader of the automotive industry.

The main objective is to keep the customer satisfied, happy, or, better yet, excited.

the rule of thumb is that it is five times more expensive to gain a new customer than to retain an existing one.

To be fully perceived and recognized, customer service needs to be excellent.

The heart of Stew Leonard's business philosophy lies in the profound value they place on customer experience.

The challenge is to provide cost-effective services that meet or exceed customer expectations.

Every happy customer becomes a brand ambassador,

Zappos, an online shoe and clothing retailer known for its exceptional customer service.