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  • Writer's picturePersilient Company

Navigating Complex Responses for Small Businesses


In creating an excellent customer experience, response is the most complex function.


There must be a complete response to all dimensions of the customer's request, accompanied by clear explanations, empathy, and a possible emotional connection. Response consists of investigation, response formulation, connection, prevention, and transmittal.


Investigation is often the most labor-intensive because it consists of gathering information.


Now, there's only so much that a small business can do in order to cover all the components of the business. By delegating the calls that come in, whether they are inquiries or complaints from customers, they can be handled by a firm that specializes in the category to ensure excellent customer service.


However, there are certain companies that charge way more than they should, and most of the time, it does not fit the budget of said small business. Small businesses should choose a firm that gives them a cost-benefit advantage without compromising the excellence of the service

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