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Are Automated Responses What Customers Really Want?

Writer's picture: Persilient CompanyPersilient Company

There are certain companies that are using AI as a means of handling customer concerns; to be more specific, AI answers the customers' questions instead of human representatives. According to a study, automated responses, or robocalls, actually defeat the thought of speaking to a live representative. It's contrary to what the customers or clients want in the first place.

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