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  • Writer's picturePersilient Company

Effortless Service Access: Crafting Reputation and Building Customer Connections


Encouraging easy access to service via effortless channels, such as placing a phone call that gets answered right away, builds a solid reputation. Customers with questions or problems need easy access to service.


A good service system is not just satisfying; it efficiently creates an emotional connection, prevents future problems, and fosters positive word of mouth.

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