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  • Writer's picturePersilient Company

Delta Air Lines: Navigating Success through Customer-Centric Excellence


Delta Air Lines was founded on March 2, 1925, as Huff Daland Dusters, the world's first aerial crop-dusting company. As Delta Air Service, the airline's first flights took off on June 17, 1929.


Delta has a strong commitment to putting customers first. This is evident in their company culture and mission, which emphasize providing a positive travel experience for passengers. They made customer service available via phone, email, and social media to assist passengers with reservations, changes, and inquiries. They are known for their responsiveness and willingness to help.


They also have a strong record of on-time performance and reliability, which is essential for ensuring that passengers reach their destinations as scheduled. This reliability contributes to a positive customer experience.


Due to providing an access channel and making it easy for their customers to reach them and receive excellent customer service, they became one of the incumbents in the airline industry. Their revenue for the twelve months ending June 30, 2023, was $55.747 billion, a 33.38% increase year-over-year.

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